Refund policy Your statutory right under the consumer protection (Distance Selling) Regulations 2000 allows you 14 days, from the day after your enrolment on a course, in which to make a written request for cancellation. After the 14 days have elapsed we cannot accept any course cancellation under any circumstances and all the fees are payable. If the course is a paper based courses, we will offer a refund, as long as all materials are returned within 7 days via Royal Mail Special or recorded delivery in resalable condition and not marked in anyway, with an explanation of why you are not satisfied with the goods. After the 14 days have elapsed we cannot accept any course back under any circumstances and all the fees are payable. There will be no right to cancelation if the student has accessed to the online learning zone. The student must not log in to the online learning zone if he/she wants to cancel the course and wishes to get a refund. Refunds of Deposits will be made only if you provide notice, in writing, 14 days prior to the starting date of the course, that you are unable to start the course. No refund of deposit or stage payments will be made if the student withdraws later than this. Outstanding fees must be paid in full.